Formal Aluminium

Customer Satisfaction Survey

Dear Sir/Madam, Our company attaches great importance to your opinions and evaluations in order to provide better service to our customers. For this reason, we kindly ask you to answer the questions below and return the survey within 1 week. We thank you in advance for your contribution and support.
Date 27.10.2026 22:33:33
REGARDING THE SERVICES PROVIDED BY FORMAL ALUMINIUM IMPORTANCE FOR YOUR COMPANY EVALUATION
Unimportant1 Not Very Important2 Moderately Important3 Important4 Very Important5 Poor1 Insufficient2 Average3 Good4 Excellent5
Accessibility
Cooperation
Product definition in order contract
New project evaluation process (mold making, first production)
Quotation period
Conformity of shipped products to order
Approach to problems and solution / duration
Logistics quality and equipment satisfaction
Suitability of product packaging
Compliance with stated delivery times
Compliance with technical drawings
Compliance with machining dimensions
Suitability of product prices
Knowledge and competence
Product variety
Customer visit frequency
Sales and Marketing Department
Quality Department
Project Department
Shipping Department
Being informed about sectoral innovations
Suitability of payment terms
Reliability
Recommendation to others
Accessibility
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Cooperation
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Product definition in order contract
IMPORTANCE FOR YOUR COMPANY
EVALUATION
New project evaluation process (mold making, first production)
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Quotation period
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Conformity of shipped products to order
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Approach to problems and solution / duration
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Logistics quality and equipment satisfaction
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Suitability of product packaging
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Compliance with stated delivery times
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Compliance with technical drawings
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Compliance with machining dimensions
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Suitability of product prices
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Knowledge and competence
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Product variety
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Customer visit frequency
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Sales and Marketing Department
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Quality Department
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Project Department
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Shipping Department
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Being informed about sectoral innovations
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Suitability of payment terms
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Reliability
IMPORTANCE FOR YOUR COMPANY
EVALUATION
Recommendation to others
IMPORTANCE FOR YOUR COMPANY
EVALUATION

Please indicate your improvement suggestions for questions scored below 3.